Postage and packing is charged applying the following table to order values.
|Order Value||UK (incl. Northern Ireland but excl. Channel Islands, Jersey, and Guernsey)||Europe (incl. Rep of Ireland, Channel Islands, Jersey and Guernsey)||Outside Europe|
|Over £25||FREE||On Order Processing||On Order Processing|
£25 and under
|£2.95||On Order Processing||On Order Processing|
Where can I have my goods delivered?
You can choose to have your goods delivered to an alternative address to your home, if you wish. Please be aware that some parcels are bulky and will not fit through your letterbox, so it may be more convenient to have the delivery made to your place of work or to a friend, if no one is available at home to take delivery.
How long does it take to dispatch my order?
We aim to dispatch orders within 7 working days after the order has been placed, if the items are in stock. However, we are often able to dispatch within 1-3 days. We carry an extensive range of items but occasionally items do go out of stock. If an item is out of stock and it is likely to take longer than 7 working days for the item to be dispatched to you, we would normally email or telephone you to inform you when your order will be sent. We aim to advise you of any delays within 48 hours, or as soon as we practically can.
What happens if something is damaged or missing?
If, on receiving your order you find that items are damaged or missing, then you must inform us in writing within 7 days of this fact. You should retain all packaging and evidence to back up your claim and be prepared to cooperate with our delivery agents to try and resolve the matter.