Postage and packing is charged applying the following table to order values.
This is the average cost of postal charges made to us, as well as processing, packing and administration.
|Order Value||UK (incl. Northern Ireland but excl. Channel Islands, Jersey, and Guernsey, and Isle of Man)||Europe (incl. Rep of Ireland, Channel Islands, Jersey and Guernsey, and Isle of Man)||Outside Europe|
|£0 – £14.99||£1.95||£3.50||£4.50|
|£15.00 – £29.99||£2.95||£7.50||£7.50|
|£30.00 – £39.99
£40.00 – £49.99
|£50.00 – £59.99||£5.95||£9.99||£9.99|
|£60.00 – £79.99||£6.95||£12.99||£14.99|
|£80.00 – £149.99||£7.95||£14.99||£14.99|
|Above £150||Free||£14.99||To be advised on processing|
Our standard shipping charges for delivery will be automatically added to your order if ordering through our on-line shopping facility. Additional charges will be notified to you by telephone or email, prior to dispatch, should they be applicable.
Orders are normally posted by Royal Mail, first class letter post, courier, or ParcelForce Parcel Post. For items which are required urgently please ring or put a note with your order, and if necessary we will advise further details and options. Wherever possible, we will process your order to required deadlines.
Where can I have my goods delivered?
You can choose to have your goods delivered to an alternative address to your home, if you wish. Please be aware that some parcels are bulky and will not fit through your letterbox, so it may be more convenient to have the delivery made to your place of work or to a friend, if no one is available at home to take delivery.
How long does it take to dispatch my order?
We aim to dispatch orders within 7 working days after the order has been placed, if the items are in stock. However, we are often able to dispatch within 1-3 days. We carry an extensive range of items but occasionally items do go out of stock. If an item is out of stock and it is likely to take longer than 7 working days for the item to be dispatched to you, we would normally email or telephone you to inform you when your order will be sent. We aim to advise you of any delays within 48 hours, or as soon as we practically can.
What happens if something is damaged or missing?
If, on receiving your order you find that items are damaged or missing, then you must inform us in writing within 7 days of this fact. You should retain all packaging and evidence to back up your claim and be prepared to cooperate with our delivery agents to try and resolve the matter.